Terms

The general terms and conditions ("Terms") in the latest version applicable at all times apply to all customers who have made an agreement with Officeguru A/S, cvr no. 33 07 06 91 ("The Company") regarding the Company's delivery of services, goods, etc. which is requested via an online platform called "Officeguru" (the "Platform") to the Company's customers ("Customers").

The terms and conditions, together with the Company's and/or the Third Party's offer, including updated offers, form the overall basis for the agreement regarding the Company's sale and delivery of services to the Customer.

In the event that there are general business conditions, purchase conditions, etc. from the customer, these terms and conditions must always take precedence.

1.1. Systematics

The conditions apply to all agreements with the special provisions that apply to the individual subjects, which only apply to agreements within the special areas in question, and which

are listed below:

"Entreprise": Contractor and other craft businesses", including carpentry, plumbing, electrician,

bricklayer services, etc.

"Service": Cleaning, Window cleaning, Janitors, Piccolo/Piccoline, temp and other Services.

"Foodstuffs": Delivery of Foodstuffs, including Coffee and Fruit Arrangements.

"Events"

"Corporate gifts"

"Lunch arrangements"

The conditions include all agreements between the Company and the Customer. Agreements are made primarily by usual correspondence or via the Platform.

The conditions also include all agreements between the Company's Partners ("Third Party") and the Customer ("Third Party Agreements"). In this case, the agreement will continue to be administered through the Platform, and the Terms and Conditions shall apply with the change that the party to the agreement is not the Company, but an agreement entered into directly with the Third Party in question. In the case of third-party agreements, it will appear from the offer that it is a third-party agreement.

An order is only considered accepted and thereby binding for the Company when a valid offer from the Company or Third Party has been accepted.

An offer is valid for the following periods, after which the offer expires:

• Enterprise; 90 days

• Service; 90 days

• Foodstuffs; 90 days

• Events; 30 days

• Corporate gifts; 30 days, but only while stocks last.

• Others; 30 days

An offer is based on all known information provided by the customer, and – in relation to Enterprise and Service, possibly inspected conditions.

An offer does not include work on public holidays, unless otherwise expressly agreed in writing between the Company/Third Party and the Customer.

Acceptance of the offer after the offer has expired or acceptance with terms or conditions inconsistent with the offer shall be considered a new offer by the Customer.

Enterprise agreements are entered into for the performance of work in estimates or in invoices, unless otherwise expressly and in writing has been agreed, cf. however section 3.

A long-term agreement must be understood as an agreement where the services must be performed for a minimum of 2 consecutive months ("Longer-term Agreements"). Agreements entered into within

Service and Food must basically be regarded as a Longer-Term Agreement, unless otherwise agreed.

Longer-term agreements can be terminated with the notice of termination that appears in the Terms and Conditions, unless otherwise expressly agreed in writing.

3.1 Changes and Additional Services

If the Customer wishes to acquire additional services ("Additional Services"), the Customer must request an updated offer for the additional services. Updated offer must be submitted and accepted.

To the extent that the work has been ordered, but an offer has not been forwarded or accepted prior to its execution, the Additional Services will be settled according to the prices applicable at any time. If the

Supplementary Services relate to an enterprise, the Supplementary Services will be considered as an agreement on the cheapest execution in terms of cost.

3.1.1. Especially regarding Enterprise and Service

Especially regarding the Company and Service: If, in connection with the execution of the work, hidden and/or unforeseen circumstances ("the Circumstances") are found, which result in the scope of the work being more voluminous than originally assumed, the Company is entitled to additional remuneration.

If, as a result of the Conditions, the scope of the Agreement exceeds 50% of the original agreement, or if the Conditions require work to be carried out that is outside the usual competences of the Company's employees or the Third Party in question, the Company and/or the Third Party in question are entitled to cancel the agreement, without the Customer being able to claim damages against the Company, or the Third Party as a result.

3.2 Cancellation and right of withdrawal

Deliveries or partial deliveries can be canceled under the following conditions:

3.2.1. Entreprise

In the event of cancellation earlier than 30 calendar days before the agreed execution, a cancellation fee of 10% will be paid with the addition of any documenting material costs purchased for the task that cannot be cancelled.

In case of cancellation later than 30 calendar days before the agreed execution, a cancellation fee of 25% is paid, with the addition of any documenting material costs purchased for the task that cannot be cancelled.

3.2.2. Service

In the event of cancellation earlier than 30 calendar days before the agreed execution, a cancellation fee of 10% will be paid with the addition of any documenting material costs purchased for the task that cannot be cancelled.

In case of cancellation later than 30 calendar days before the agreed execution, a cancellation fee of 25% is paid, with the addition of any documenting material costs purchased for the task that cannot be cancelled.

3.2.3. Foodstuffs

Cancellation of a single delivery can, for example, Food is provided free of charge, if cancellation is made no later than 2 working days before and before 10.00, directly to the Third Party via the platform.

3.2.4. Events

Cancellation earlier than 60 calendar days before a planned event can be done without charge.

In case of cancellation later than 60 calendar days, but earlier than 15 calendar days before a planned event, 50% of the offer price is paid.

In case of cancellation later than 15 calendar days, but earlier than 5 calendar days before a planned event, 100% of the offer price is paid.

3.2.5. Corporate gifts

Cancellation can only be made against payment of 100% of the offer price.

The services will be performed and/or delivered by either:

a) The company's employees or direct subcontractors or suppliers

(“Employees of the Company”), or

b) Third parties, or their direct subcontractors or suppliers.

4.1. Timing and delay

The services are performed or delivered in accordance with the agreement, as stated in the offer in the latest updated version ("Estimated Delivery Time"), for Enterprise and Service, taking into account that the work is carried out in a professional manner and without significant errors and defects.

To the extent that the time of acceptance of the offer causes the Estimated Delivery Time to be postponed, the Company and/or the Third Party will update the offer.

The company's services are delivered as a starting point for the time stated in the offer, of which the latest updated version must take precedence. The times that appear in the offer or order confirmation must be considered as time estimates and must not in any case be considered to be a binding agreement on the execution of the works within a given time.

4.1.1. Especially regarding Enterprise and Service:

To the extent that the work is delayed as a result of the Customer's circumstances, including, but not limited to, refusal to allow the work to be carried out, lack of access to relevant premises, lack of information provided about the scope of the work, the Company and/or the Third Party are entitled to postpone the Estimated Delivery Time accordingly.

If the Company's delivery is delayed by more than 4 weeks from the Estimated Delivery Time, weather (to the extent that work must be carried out outdoors) is not to be taken into account, the Customer - with effect for future services - can cancel the agreement for the specific order or orders that is affected by the delay, without the Customer being able to make compensation claims against the Company, the Subsupplier or the Third Party as a result.

4.2. Execution of the work

Unless otherwise agreed, the Work is performed as a starting point at the Customer's address, as registered by the Customer on his profile on the Platform.

If the work is to be carried out at an address other than the one registered, the Customer must provide the address in connection with the request for a quote.

4.3. Suspension of the Company's and/or Third Party's services

The Company and/or the Third Party is entitled to suspend its services and stop all work, in the event that the Customer has not paid due invoices including interest and costs after receipt of third reminders or to the extent that the Customer has not per requester has provided the required deposit for the Company and/or the third party's services.

4.4. Special conditions

4.4. Special conditions In addition to the general conditions, the following special conditions apply:

4.4.1. Lunch arrangements

4.4.1.1 Menu

The partner delivers the agreed menu composition, which appears in the Platform.

4.4.1.2 Prices

Prisen for de aftalte ydelser fremgår af Platformen.

4.4.1.3 Number and changes

The number of portions/covers is calculated based on the number that appears on the Platform.

Customers can reduce the number up to 2 working days before and before 10.00 a.m., however maximum with a total of 25%. Unless otherwise agreed in writing with the Partner.

The customers cannot reduce the number by more than 25% with the notice of termination applicable to the Agreement, however, with effect at the earliest after any agreed minimum contract period.

Customers can increase the number up to 2 working days before and before 10:00 a.m.

The partner is obliged to, in the best way possible, accommodate additional orders that arrive after the deadline.

During holiday periods ie; 3 days before Easter, the Friday after the Ascension, the month of July and between Christmas and New Year and on the company's selected closing days, the number can be freely adjusted down as desired, or the delivery can be paused. Information about this must be announced in the Platform no later than 14 days in advance.

The delivery can be paused for one week up to 2 times a year. Information about this must be announced in the Platform no later than 3 weeks in advance.

Customers must order meeting catering etc. latest at 10.00 two days before the desired delivery. Unless otherwise agreed in writing with the Partner.

4.4.1.4 Delivery

A delivery time is agreed, which appears on the Platform.

If there are delays in delivery, the Partner must inform the customer of this as soon as possible.

Delivered with more than 45 min. Delay, the customer does not have to pay for the transport.

Delivered with more than 60 min. Delay, the customer does not have to pay for the food.

4.4.1.5 Handling the lunch

The customers handle setting up and cleaning up the food themselves, unless otherwise agreed in writing. After lunch, used crockery is rinsed by the customer (requirement from the Danish Food Agency), which is taken by the driver with the next delivery of lunch.

If the customer returns service that has not been rinsed off, a fee of DKK 250 will be invoiced, excl. VAT.

4.4.1.6 Handling of service

The customer must pack used crockery properly, so that no damage occurs to dishes, bowls, etc. If the Customer does not comply with this, a reminder is sent. If this is still not complied with, the Partner is entitled to invoice a fee for repackaging of DKK 250, excl. VAT.

If service is destroyed at the company, this will be invoiced at the purchase price + 20% for handling. It is the Partner's responsibility to inform the Customer about this.

4.4.1.7 Change of kitchen

The customer can choose to switch to a new kitchen in the Platform with a written notice of the current week + 7 days.

4.4.1.8 Liability and breach

The partner is obliged to transport the food from the kitchen no earlier than 10.00, so the Customer can expect the 3-hour rule to be exceeded at 1 p.m.

The partner undertakes to pass on any recall of foodstuffs to both affected companies without undue delay. The partner also confirms to operate its business legally and with all required permits.

4.4.2 Events

Kitchen facilities must be made available which provide the opportunity to continuously and finally clean and pack equipment and glasses brought with you. If this is not possible, this must be stated in advance, and an additional expense for the event can be expected to be included in the price.

Offer will include continuous washing of glasses etc., unless otherwise agreed.

The company cannot be held responsible for damaged floors, walls or furniture as a result of spilled cocktails, beer or ingredients.

It is the organizer's responsibility to take this into account when specifying the bar and the location of the party.

If, as a result of guests' negligent or intentional actions, damage occurs to the Company's or Third Party's equipment, the costs for replacement will subsequently be charged to the Customer.

4.4.3. Service – Piccolo/Piccoline, temp services and similar

Piccolo/Piccoline services must be understood as services where the Company or a Partner makes an employee available to the Customer for an ongoing or limited period.

If the Customer, within a period up to and including 3 months after the termination of the agreement, permanently employs the employee in question, who has been supplied as a Piccolo/Piccoline/Substitute or equivalent, the Company will be entitled to a recruitment fee corresponding to 20% of the employee in question's annual salary at the Company or its partner.

The recruitment fee is payable within the applicable payment terms for the Customer.

A long-term agreement must, unless otherwise agreed, be understood as a service agreement or temporary agency agreement, where the services must be performed for a minimum of 2 consecutive months.

In the case of longer-term agreements, the following supplements must apply:

5.1. Subject of the work

The agreement includes the work or deliveries listed in the offer.

5.2. Scope of remuneration

The remuneration includes all costs in connection with the execution of the work, including salary, holiday and sick days, ATP, accident insurance, materials, liability insurance, management, inspection and administration.

5.3. Notifications

It is aimed that the customer is notified of detected irregularities, detected necessary repairs/renewals, etc.

5.4. Materials

It is aimed that only the most appropriate and environmentally sound cleaning agents and cleaning agents that have the Nordic Swan label will be used.

5.5. Termination or change of the Partner

Agreement takes effect when the Customer has approved offers in the Platform.

If the agreement is entered into as an ongoing task, the Customer can terminate the agreement with 3 months' notice to the last day of the month. With the exception of lunch plans, which can be terminated with 1 month's notice to the last day of the month.

If the Customer chooses to switch to a new Lunch Partner in the Platform, this can be done with a continuous week + 7 days' notice.

Unless otherwise agreed, Longer-term Agreements can be terminated by both parties with 3 months' written notice until the end of a month, but at the earliest at the end of any agreed trial period or fixed agreement period.

5.6. Administration

On all successful transactions, the Customer pays the Company a Service Fee of 1.79% of all invoiced services for the transaction in question. Read more about our Service Fee here.

The price for the products and services is as stated in the offer.

If - in exceptional cases - the price is not agreed, it will be settled according to the rates that are customary and which are set taking into account time consumption etc. (calculation work).

All prices are in Danish kroner, excl. VAT, unless otherwise stated in the agreement or offer.

If no offer has been made, Driving in the Company's, Subcontractor's and/or Third Party's employees' own cars in connection with the performance of services will be reimbursed by the Customer at the rates set by the state.

If no offer is made, parking will be refunded kroner for kroner.

If separate payment conditions have not been agreed upon, payment must be made no later than 8 calendar days from the issue of the invoice ("Due date"). In the case of longer-term agreements, the services are calculated and invoiced per month.

Unless otherwise agreed, invoices are sent per e-mail to the e-mail address provided by the customer, or uploaded to the customer's profile. The company can also offer invoicing via EAN invoice and Supplier Service.

Company is entitled, but not obliged, to collect the invoice amount automatically from the registered payment card per the due date.

For non-payment or late payment, interest is charged at 2.5% per beginning month from the due date, unless otherwise stated in the agreement or the issued invoice.

For reminder letters, a reminder fee of DKK 100.00 per moves, but a maximum of DKK. 300.00.

In the event of non-payment after 3 reminders, the claim will be transferred to debt collection.

In the event of non-payment – or suspicion, at the Company's discretion, of inability to pay – the Company is entitled to suspend the Customer's profile on the Platform, just as the Company is entitled to stop and condition the performance of future work on the payment of a deposit for future services.

In the event of non-payment, the Company and/or the Third Party are entitled, upon written demand within 10 days, to cancel a Longer-Term Agreement. Upon cancellation, the Customer's remaining services during the cancellation period are due in full for immediate payment without deduction for any saved costs.

All prices are price adjusted each year on 1 January, based on the increase in the most recently published net price index compared to the corresponding net price index the year before.

The customer must register as a user on the Platform. In connection with the registration, the Customer confirms that he is not a consumer and acts as part of his business activities.

The customer is obliged to inform about all changes in the customer's contact details, including changes in e-mail address. If the customer does not inform about changes in contact details, the customer cannot later claim that the invoice or reminder has not been received.

The Customer must give the Company access to personnel and information, areas and areas, to the extent necessary to perform the services. To the extent necessary, the customer must hand over sufficient access cards/keys.

This is the responsibility of the Customer – immediately and no later than 7 calendar days after the customer has become attention to this – to notify the Company of claimed errors and deficiencies in the delivered product.

For Food, however, the Customer must advertise immediately and no later than 1 calendar day after delivery.

If the customer has or should have discovered the defect, and has not complained as stated, the customer cannot later assert the defect.

The company and/or the third party have the right to remedy in the form of redelivery or repair.

8.1. Especially regarding the Company and Service

The Company and/or the Third Party have the right to redress.

Defects for which the Company and/or the Third Party are responsible must be inspected no later than 14 days after receipt of the complaint and initiated no later than 6 weeks after the Customer has given notice of the defects.

If accepted - significant - deficiencies have not begun to be remedied within this period, or if the deficiencies have not been finally remedied no later than 14 days thereafter, the Customer is entitled to - with effect for future services - cancel the agreement in question.

8.2. Especially regarding corporate gifts

Complaints

are made directly to the third party in accordance with the third party's complaint conditions applicable

at all times, however such that complaints are submitted via the platform.

All rights associated with the Platform or arising from the Company's and/or Third

Party's work, including but not limited to, both unregistered and registered intellectual property rights, idea rights, etc., must, to the greatest extent possible, belong to the Company alone.

The customer accepts that the company can use the customer as a reference, and that the company must publish, also as part of presentations and the company's marketing, including when publishing in the system and when sending material and updates, that the customer is registered as a customer at the Company.

In all force majeure-like conditions over which the Company or the Partner has no influence, such as breakdowns in the power supply, IT breakdowns, storms, natural disasters, pandemic and disease outbreaks, war and unrest, strikes, labor disputes, frost, etc., and which has an influence on the Company's work, the Company must be entitled to postpone or cancel the respective deliveries.

Force majeure with the Partner must be considered equivalent Force majeure for the Company, which - if alternative delivery can be found at the same price - must have a period of at least 14 days to find such an alternative.

The company is the data controller and collects and processes personal data in accordance with the personal data regulations and laws in force at any time. Reference is made to the Company's privacy policy applicable at all times, which can be found at: https://officeguru.dk/cookie-og-privatlivspolitik

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All disputes that have arisen in connection with works or agreements that are regulated by the Conditions must be governed by Danish law.

Any dispute must be brought in Denmark at the Company's home court, currently Copenhagen City Council, in the first instance.

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